On this page
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Spotting suspicious links and fake websites
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Do not reply and do not click on any links or attachments in suspicious emails.
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Never click on suspicious links from senders that closely resemble Napoleon.
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Type our official addresses directly into your browser: www.napoleongames.be, www.napoleonsports.be or www.napoleoncasino.be.
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Always use our official app when playing on the go.
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Unsure about the authenticity of an email or website? Always contact our customer service via our official channels.
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Password & login best practices
1
Use a strong, unique password
Avoid reusing passwords across different websites.
2
Use a passphrase or long password
3-4 random words, or at least 12 characters.
3
Use a password manager
Never store passwords in plain text in your notes app.
4
Never share your password with anyone
Think it has been exposed? Change it immediately.
5
Always log out on shared devices
On any computer or device that others also use.
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Device & app security
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Lock your screen
Use a PIN or biometrics such as your fingerprint.
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Enable biometric login
Set this up on the Napoleon app for quick, secure access.
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Keep everything updated
Always update the app and browser for the latest security patches.
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Avoid public Wi-Fi
Use mobile data (4G/5G) instead for a safer connection.
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Note: Using a VPN may cause login issues due to our strict geolocation and security rules.
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Account & payment protection
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Log in safely with itsme
As a Belgian player, using the itsme app is one of the most secure ways to verify your identity and access your Napoleon account.
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Check your account history regularly
Keep an eye on your recent bets and transactions to spot any unauthorized activity immediately.
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Napoleon will NEVER ask for your password
Not via email, not over the phone, and not in our live chat. If someone asks for it, it is a scam.
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Enable Two-Factor Authentication (2FA)
Your account is only as secure as the email address attached to it. Enable 2FA on your Gmail or Outlook account.
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Any questions or noticed something suspicious?
Reach out via our official channels. Our customer service team is here to help.
Contact customer service